Behavioral health appointment attendance following implementation of an automated appointment reminder system

Dianne Lavin, Justin White, Martha Medrano, Amy Ranieri

Resultado de la investigación: Articlerevisión exhaustiva

Resumen

This project explored the effect of an automated appointment reminder system (texts/e-mails/telephone calls) on patient attendance at behavioral health appointments in a federally qualified health care agency in Texas. Appointment reminder systems have been shown to improve attendance rates in behavioral health (Clouse, Williams, & Harmon, 2017; Gajwani, 2014; Molfenter, 2013; Whisenhunt, 2014). It was expected that behavioral appointment attendance which in this agency has been historically low, would increase following implementation of an automated appointment reminder system. A retrospective electronic health record review was completed to compare behavioral health appointment attendance rates before and after implementation of an automated appointment reminder system. Data analysis revealed that no-show rates for behavioral health appointments in the previous appointment reminder system (telephone call reminders) and the recently implemented automated appointment reminder system (texts/e-mails/telephone calls) were comparable with rates of 19.4% and 20.0%, respectively. The difference between the rates was not statistically significant suggesting that the automated appointment reminder system was not effective in improving patient attendance at behavioral health appointments.

Idioma originalEnglish (US)
Páginas (desde-hasta)113-120
Número de páginas8
PublicaciónJournal of Doctoral Nursing Practice
Volumen10
N.º2
DOI
EstadoPublished - 2017
Publicado de forma externa

ASJC Scopus subject areas

  • Nursing(all)
  • Health Policy

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