Voice over internet protocol (VoIP) in the emergency department (ED): A process innovation

Kenneth Jones, Michael Hilliard, Stephen Sample, Bruce Adams, Peter Marks

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The purpose of this research in progress is to empirically test whether VoIP communications in the ED decrease the overall time it takes to see and treat a patient. We are reengineering the business process of Disposition Communication. Business Process Reengineering or Redesign (BPR) literature suggests that redesign projects involving IT do not usually deliver successful results (Mitchell and Zmud, 1999). Caccia- Bava et al. (2005) suggest that there adding value and technology fit are two often neglected, yet very important factors that healthcare leaders must address when streamlining a process. These two factors relate directly to the process redesign and information technology elements in Mitchell and Zmud's model. We use a single group experimental design (pre-treatment, treatment, post-treatment) and t-tests to evaluate differences in time data relating to the Disposition Communication Event. We manipulate the method in which doctors communicate and test for decreases in time and increases in throughput.

Original languageEnglish (US)
Title of host publicationAssociation for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007
Subtitle of host publicationReaching New Heights
Pages2766-2775
Number of pages10
StatePublished - Dec 1 2007
Event13th Americas Conference on Information Systems, AMCIS 2007 - Keystone, CO, United States
Duration: Aug 10 2007Aug 12 2007

Publication series

NameAssociation for Information Systems - 13th Americas Conference on Information Systems, AMCIS 2007: Reaching New Heights
Volume4

Other

Other13th Americas Conference on Information Systems, AMCIS 2007
CountryUnited States
CityKeystone, CO
Period8/10/078/12/07

Keywords

  • Business process redesign
  • Emergency department
  • Healthcare
  • Patient flow
  • Voice over internet protocol
  • Wait times

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Information Systems
  • Library and Information Sciences

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