Tools for Assessment of Communication Skills of Hospital Action Teams: A Systematic Review

Shady A. Rehim, Stephanie DeMoor, Richard Olmsted, Daniel L Dent, Jessica Parker-Raley

Research output: Contribution to journalArticle

6 Citations (Scopus)

Abstract

Background: Hospital action teams comprise interdisciplinary health care providers working simultaneously to treat critically ill patients. Assessments designed to evaluate communication effectiveness or "nontechnical" performance of these teams are essential to minimize medical errors and improve team productivity. Although multiple communication tools are available, the characteristics and psychometric validity of these instruments have yet to be systematically compared. Objective: To identify assessments used to evaluate the communication or "nontechnical" performance of hospital action teams and summarize evidence to develop and validate these instruments. Method: A literature search was conducted using MEDLINE/PubMed database to identify original articles related to assessment of communication skills in teams working in acute care medicine not exclusive to emergency room, operating room, prehospital air and ground transport, or code blue/rapid response resuscitations. Results: Ten communication assessment tools were identified. Six tools (60%) were designed to measure communication performance of the whole team, whereas 4 tools (40%) were created to assess individual team member's communication skills. Regardless of the type of analysis, the most commonly assessed behavior domains were Leadership, Teamwork, Communication, and Situation awareness. Only 1 of 16 articles describing a particular communication assessment tool reported all the validation criteria, other authors underreported efforts to validate their instruments. Conclusion: A number of tools designed to measure the communication or "nontechnical" performance of hospital action teams are available. Unfortunately, limited reported validity evidence may hamper the utility of these tools in actual clinical practice until further validation studies are performed.

Original languageEnglish (US)
JournalJournal of Surgical Education
DOIs
StateAccepted/In press - 2016

Fingerprint

communication skills
Communication
communication
performance
teamwork
Medical Errors
psychometrics
Validation Studies
evidence
Cardiopulmonary Resuscitation
Operating Rooms
Psychometrics
PubMed
Critical Illness
Resuscitation
MEDLINE
Health Personnel
productivity
air
medicine

Keywords

  • Communication
  • Resuscitation
  • Team Emergent Leadership
  • Team Flow
  • Team Listening
  • Team Noise Management
  • Team Relationships
  • Team Space Negotiation
  • Teamwork
  • Tools
  • Trauma
  • Validity

ASJC Scopus subject areas

  • Surgery
  • Education

Cite this

Tools for Assessment of Communication Skills of Hospital Action Teams : A Systematic Review. / Rehim, Shady A.; DeMoor, Stephanie; Olmsted, Richard; Dent, Daniel L; Parker-Raley, Jessica.

In: Journal of Surgical Education, 2016.

Research output: Contribution to journalArticle

Rehim, Shady A. ; DeMoor, Stephanie ; Olmsted, Richard ; Dent, Daniel L ; Parker-Raley, Jessica. / Tools for Assessment of Communication Skills of Hospital Action Teams : A Systematic Review. In: Journal of Surgical Education. 2016.
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