Review of research on knowledge transfer in care transitions: Trust-enhancing principles for information systems design

Shi Ying Lim, Sirkka L. Jarvenpaa, Holly J. Lanham

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

This article reviews qualitative studies on discharge and patient care transition processes to understand the barriers to knowledge transfer and to propose principles for information systems for facilitating effective care transitions. Knowledge transfer occurs at many points during the processes, but this review focuses on two critical boundaries: (1) between patients and providers and (2) among various inpatient and outpatient providers. Failure to manage knowledge flows at these boundaries during care transitions can lead to unnecessary patient readmissions. However, interventions to improve processes and outcomes of care transitions have achieved mixed results. Our preliminary findings highlight trust-related barriers to knowledge transfer that might help to explain the mixed results. Analysis also suggests a lack of consideration for information technology's role in building trust during care transitions. We propose trust-enhancing principles for information systems design to better enable knowledge flows in patient-provider and provider-provider relationships.

Original languageEnglish (US)
Title of host publicationProceedings of the 48th Annual Hawaii International Conference on System Sciences, HICSS 2015
EditorsRalph H. Sprague, Tung X. Bui
PublisherIEEE Computer Society
Pages3148-3157
Number of pages10
ISBN (Electronic)9781479973675
DOIs
StatePublished - Mar 26 2015
Event48th Annual Hawaii International Conference on System Sciences, HICSS 2015 - Kauai, United States
Duration: Jan 5 2015Jan 8 2015

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume2015-March
ISSN (Print)1530-1605

Other

Other48th Annual Hawaii International Conference on System Sciences, HICSS 2015
CountryUnited States
CityKauai
Period1/5/151/8/15

ASJC Scopus subject areas

  • Engineering(all)

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