Responses of psychologists to complaints filed against them with a state licensing board

Psychologists are well aware of the possibility of complaints to licensing boards by clients, interns, employees, and others. As many as 11% of psychologists may have to respond to a complaint during their careers. Data collected by a licensing board from psychologists who had complaints filed against them were analyzed. Those who were found to have committed a violation were compared with those who were found to have committed no violation. The violation group (a) reported many more sequelae, including the expenditure of more time and money and the occurrence of more medical and psychological problems and (b) perceived the process and outcome as less fair. These findings suggest that review and modification of the complaint process are needed and that psychological and professional services may be helpful during and after complaint adjudication.