Project RED Impacts Patient Experience

Ramon S. Cancino, Chris Manasseh, Lana Kwong, Suzanne E. Mitchell, Jessica Martin, Brian W. Jack

Research output: Contribution to journalArticlepeer-review

Abstract

Background: Hospitalized patients are frequently unprepared to care for themselves after discharge often leading to unplanned hospital readmission. One strategy to reduce readmission rates is improving the quality of patient education and preparation before hospital discharge. The ReEngineered Discharge (RED) is a standardized hospital-based program designed to provide patients and caregivers the information they need to continue care at home. Objectives: We sought to study the impact of the RED intervention on posthospitalization adult patient experience scores in an urban academic safety-net hospital. Methods: We conducted a descriptive study of a pilot program that compared posthospitalization survey responses to the Press Ganey survey item “Instructions were given about how to care for yourself at home.” We compared the survey results for 3 groups of adult patients: those receiving the RED program, those receiving a standard discharge on the same hospital unit, and those receiving a standard discharge on other hospital units. Results: A greater percentage of adult patients who received the RED discharge program rated the quality of their discharge as “very good” as compared to those receiving a standard discharge on the same hospital unit and those receiving a standard discharge on other hospital units (61%, 35%, and 41%, respectively, P =.0001). Conclusion: Delivery of a standardized hospital discharge program resulted in a larger proportion of top-box “very good” responses on a Press Ganey posthospitalization survey. Future research should examine whether hospital-based transition programs can sustain improvement in patient experience measures and whether these improvements can be observed in other patient populations.

Original languageEnglish (US)
Pages (from-to)185-190
Number of pages6
JournalJournal of Patient Experience
Volume4
Issue number4
DOIs
StatePublished - Dec 2017

Keywords

  • HCAHPS
  • caregiving
  • patient expectations
  • patient satisfaction

ASJC Scopus subject areas

  • Health Policy
  • Leadership and Management
  • Health(social science)

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