Innovations in management: Establishing team behavioral norms for a healthy workplace

Mickey L. Parsons, Carla Batres, Clarice Golightly-Jenkins

    Research output: Contribution to journalReview articlepeer-review

    11 Scopus citations


    Promoting the development of positive work environments that attract and retain the patient care staff requires innovative management strategies. This article describes an emergency department staff's participation in a healthy workplace initiative and their priority action plans for beginning to create a healthy workplace. The planning and implementation of Team Behavioral Norms is delineated, including norms for communication, positive attitude, and individual accountability. This strategy may be used by emergency department leaders to enhance their patient care work environment.

    Original languageEnglish (US)
    Pages (from-to)113-119
    Number of pages7
    JournalTopics in Emergency Medicine
    Issue number2
    StatePublished - Apr 1 2006


    • Action research
    • Culture
    • Empowerment
    • Healthy workplace
    • Magnet hospitals
    • Participatory management
    • Search conference
    • Team behavioral norms
    • Unit shared leadership

    ASJC Scopus subject areas

    • Emergency Medicine
    • Emergency


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