General Quality Planning in the Hemostasis Laboratory

John D. Olson

doi:10.1002/9781118543467.ch1

General Quality Planning in the Hemostasis Laboratory

John D. Olson

Pathology

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Abstract

In this chapter is a brief history of quality systems that have developed in business and in the laboratory. The principles of Deming quality methods are contrasted with traditional management. The quality systems of Six Sigma® and Lean are briefly reviewed followed by a discussion of the application of these tools managing quality in the hemostasis laboratory. The foundation of any quality system is an effective, error detection and management system developed in an environment that is not threatening to the worker, as system in which the worker can see benefit from reporting any deviation that is detected. Finally the application of the quality management tool to the entire laboratory through its application to Quality System Essentials or ISO is emphasized. This edition first published 2013

Original language	English (US)
Title of host publication	Quality in Laboratory Hemostasis and Thrombosis, Second Edition
Publisher	John Wiley and Sons
Pages	1-11
Number of pages	11
ISBN (Print)	9780470671191
DOIs	https://doi.org/10.1002/9781118543467.ch1
State	Published - Feb 26 2013

Keywords

Error detection
ISO
Lean
Quality
Quality System Essentials
Six Sigma®

ASJC Scopus subject areas

Medicine(all)

Access to Document

10.1002/9781118543467.ch1

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