Case management with hurricane katrina survivors: Perspectives of case managers and supervisors

Holly Bell, Elissa Madden, Elisa Vinson Borah, Laura Lein, Julie Beausoleil

Research output: Contribution to journalArticle

5 Scopus citations

Abstract

Disaster case management is an important but under-researched aspect of disaster recovery. This study explored the perspectives of case managers and supervisors about the needs of Hurricane Katrina survivors. Telephone interviews with 168 case managers and supervisors in 32 states identified client motivation and availability of resources as key factors in successful cases. Conversely, lack of client motivation perceived or resources were key factors in challenging cases. Housing, employment, and transportation were identified as survivors' greatest needs. Further research is needed to develop best practices in enhancing client motivation, addressing cultural differences, and improving post-disaster resource development.

Original languageEnglish (US)
Pages (from-to)216-229
Number of pages14
JournalJournal of Social Service Research
Volume36
Issue number3
DOIs
StatePublished - Aug 5 2010

Keywords

  • Case management
  • Disaster
  • Hurricane katrina

ASJC Scopus subject areas

  • Social Sciences (miscellaneous)
  • Sociology and Political Science

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