Capturing Psychologists’ Work in Integrated Care: Measuring and Documenting Administrative Outcomes

Lisa K. Kearney, Clifford A. Smith, Andrew S. Pomerantz

Research output: Contribution to journalArticlepeer-review

8 Scopus citations

Abstract

With the expansion of integrated primary care and the increased focus on fiscal sustainability, it is critical for clinical managers of these innovative systems to have practical methods for measuring administrative outcomes. Administrative outcomes will assist leadership in the development of efficient, streamlined clinics to provide services to the primary care population. Additionally, administrative measures can be utilized to provide information to assist in guiding resource utilization and management decisions. Several administrative outcomes are suggested for integrated primary care managers to consider for application, including: clinic utilization measures, integrated care administrative measures, wait time and access metrics, and productivity monitors. Effective utilization of these measures can help office managers and clinic leadership not only to maximize patient care, but also to enhance essential business operations, which increase the long-term sustainability of integrated primary care programs.

Original languageEnglish (US)
Pages (from-to)232-242
Number of pages11
JournalJournal of Clinical Psychology in Medical Settings
Volume22
Issue number4
DOIs
StatePublished - Dec 1 2015
Externally publishedYes

Keywords

  • Access
  • Clinic administration
  • Integrated care
  • Productivity

ASJC Scopus subject areas

  • Clinical Psychology

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